Problems with your boat? We can help. 

We're sorry to hear you've run into an issue with your boat. Using the form below, please provide us with all necessary information about your issue to help us understand what is happening. Our team will review the issue and provide you with next steps on how we can help resolve the problem or replace malfunctioning components. To review common issues we are currently reviewing, see open cases below. 

 

Known Issues Under Evaluation: 

Common issues identified that are currently under review include: 

 

Lewmar Anchor Rode Issues

 

Issue identified: July 2022 

Status: Under Evaluation 

Issue Summary: Lewmar anchor rode getting bound up and line being chewed up when in use. 

Next steps: Working with vendor to address issue and replace malfunctioning components. 

Questions/Comments/Concerns? Please submit the form below if you are experiencing issues with your Lewmar anchor system. For additional support in regards to warranty claims for Lewmar anchor systems, please reach out to Jeremy Schaldenbrand by calling 810-794-4888. 

 

Starboard Battery Draw Issues

 

Issue identified: August 2022 

Status: Resolved

Issue Summary: A parasitic draw on the starboard battery is draining the battery. 

Solution: Periodically clean the sensor housing with a mild detergent to remove any build-up that may interfere with the proper operation of the bilge pump. If the sensor accumulates excessive build-up, the pump will enter the timer mode. Pump will cycle every 2.5 minutes to sense for water. Once the debris is removed, the pump will return to level sense mode. 

Bilge Pump Diagram

Questions/Comments/Concerns? If this did not correct your issue, please reach out to Jeremy Schaldenbrand by calling 810-794-4888. 

 

JL Audio RGB LED Controller Issues

 

Issue identified: August 2022

Status: Resolved

Issue Summary: JL Audio RGB LED controller does not allow Red and Green to be selected.

Solution:

 

Questions/Comments/Concerns? Please submit the form below if the video above did not solve your issue. For additional support in regards to support or warranty claims for LED controllers, please reach out to Jeremy Schaldenbrand by calling 810-794-4888. 

 

Submit a warranty claim: